Refund Policy

Our Commitment to You

At IBO Streaming, we uphold the excellence of our IPTV subscription service. This policy specifies the conditions under which refunds might be approved, ensuring a clear and equitable process for all customers.

Refund Eligibility

You might qualify for a total or partial refund based on these specific conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please complete these steps:

Connect with our support team via Contact page.
Kindly use the subject: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Demand

Hello,

I am emailing to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concisely describe your issue here, such as technical problems, billing errors, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment performed by our team.
Same day after approval Your refund has been successfully initiated to the original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Availability of funds varies by issuer policies.

You will be informed via email at every phase. Response times might increase during weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in the following cases:

You are dissatisfied with the provided channel list or content.
Your internet connection lacks the speed or stability required for streaming.
You have infringed upon our Terms of Service, like account sharing.
Unfortunately, the geo-blocking problems you are experiencing in your location are unavoidable.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it is usually processed within three business days, but the actual appearance of funds in your account may take five to ten business days, contingent on your bank or payment provider. For status information, please contact support.

Generally, refunds due to a change of mind are not granted after the initial 7-day period. We advise you to carefully review our features and pose any questions before making your subscription. For more details, check our Refund Policy or reach support.

Our subscription plans renew automatically. Should you forget to cancel before the renewal date, please contact us as soon as possible. Refunds for renewals are considered individually. Read more in our Terms.